All shipped prints are made to order and returns cannot be accepted under most circumstances. Refunds or exchanges are issued on a case-by-case basis. If you receive your prints in a damaged or defective condition, please snap a photo and email it to me at theeverydayprint [at] gmail [dot] com. Due to the nature of instant delivery of digital files, refunds cannot be issued. I want you to be completely satisified with your purchase, so if you have any problems or need assistance with your order, please contact me and I'll get back to you ASAP.